ORDERS & SELECTION
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How are products selected at wholebeauty? Each product is chosen for its formula quality and effectiveness. We focus on clean, high-performance care, sourced directly from brands and their official channels to guarantee fresh, original products.
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How do I find the right product for my needs? Each product page details the specific benefits and the target skin or hair type. You can use these descriptions to build your routine. If you have any questions, our support team can help point you toward the essential information.
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Are your products tested? Yes, we select products that comply with current safety standards. Most of our catalog features dermatologically tested care to ensure everyday peace of mind.
SHIPPING & DELIVERY
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What are the shipping times and rates? Orders are prepared within 1 business day of confirmation. Delivery times and rates vary by country: Metropolitan France, Luxembourg, Ireland, Singapore, United Arab Emirates, and the United States. For full details by zone, see our shipping policy.
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What should I do if a product arrives damaged? We take great care in protecting your packages. However, if an item arrives damaged, please contact our support within 48 hours with a photo of the product and the packaging so we can resolve the issue quickly.
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Can I modify my order after it's been placed? To ensure fast shipping, we prepare packages shortly after orders are placed. If you need to make a change, contact us immediately; if the order hasn't shipped yet, we will do our best to assist you.
RETURNS & PAYMENTS
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What is your return policy? For hygiene reasons specific to cosmetic products, we only accept returns of unopened, sealed items in their original packaging within 14 days of receipt. Return shipping costs are at your expense. Customers outside the EU (Singapore, UAE, United States) must ship returns to our Luxembourg address, which may involve significant international shipping costs. For full details, see our return and refund policy.
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Is payment on the site secure? Yes. We use encrypted and secure payment solutions to protect your transactions and personal data.