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Return and Refund Policy

Last updated: 18/06/2026

1. Return Policy

Changed your mind? You have 14 days after receipt to return your items to us.

Hygiene first: for obvious health and hygiene reasons, cosmetic products are subject to strict rules. We don't take back a product that has been opened, unboxed, or tested.

  • The plastic film (blister pack) must be intact.

  • The protective seal must not have been removed.

  • The packaging must not be damaged nor open.

If you have opened the product, even just to smell it, we unfortunately cannot accept the return or proceed with a refund.

2. How to make a return? (Step-by-step procedure)

To ensure your refund is processed quickly, please follow this procedure:

Step 1: Contact us: Before sending anything back, please send us a quick email at support@wholebeauty.care with:

  1. Your order number.

  2. The name of the product you wish to return.

  3. Confirmation that the product is still sealed. We will then confirm if the return is possible.

Step 2: Pack: Place the intact and unopened products in a sturdy box. Ensure they are well cushioned so they do not get damaged during transport.

Step 3: Ship: Send the parcel to the following address:

eenovee S.a.r.l-s
8 Rue des Mérovingiens
L-8070 Bertrange, Luxembourg

Note: Return shipping costs are at your expense.

Important notice for US customers: We do not have a return facility in the United States. All returns must be shipped to our Luxembourg address above, entirely at your expense. Please be aware that international return shipping from the US to Luxembourg can be significant (typically $40-$80+ depending on carrier and package weight). We strongly encourage you to reach out to us at support@wholebeauty.care before ordering if you have any questions about a product, as we are happy to help you make the right choice and avoid the need for a return.

Important notice for Singapore customers: We do not have a return facility in Singapore. All returns must be shipped to our Luxembourg address above, entirely at your expense. Please be aware that international return shipping from Singapore to Luxembourg can be significant (typically SGD 80–200+ depending on carrier and package weight). We strongly encourage you to reach out to us at support@wholebeauty.care before ordering if you have any questions about a product, as we are happy to help you make the right choice and avoid the need for a return.

Important notice for UAE customers: We do not have a return facility in the United Arab Emirates. All returns must be shipped to our Luxembourg address above, entirely at your expense. Please be aware that international return shipping from the UAE to Luxembourg can be significant (typically AED 150–300+ depending on carrier and package weight). We strongly encourage you to reach out to us at support@wholebeauty.care before ordering if you have any questions about a product, as we are happy to help you make the right choice and avoid the need for a return.

3. Refund

Once your parcel is received and checked by our team:

  1. We meticulously inspect the product to confirm it is new, unused, and that all hygiene seals (lid seal, plastic film) are perfectly intact.

  2. If everything is compliant, we proceed with the refund of the returned items. (Note: In the context of a partial return of an order, the initial delivery costs are not refunded).

  3. The transfer is made within a maximum of 14 days to the payment method used for your order.